In our latest effort to improve the client experience, we have rolled out a new chat feature in our TBS system. Precision’s support personnel frequently interact with clients over the phone and via our support system. This additional channel of communication was launched to assist clients who need a quick answer or clarification as they are working inside of TBS.
“We noticed how significant multitasking can be in support scenarios so we rolled out this solution to help our clients resolve minor issues rapidly,” explains Stephanie Smith, VP of Client Solutions for Precision. “We value our clients immensely and think this additional support feature will be very beneficial for them as well as our own support team.”
The new chat feature was implemented for general questions and how to’s. Larger requests should still be sent via our existing support system, Workfront, so they can get proper attention and tracking.
The chat feature is permission based and only active in the internal TBS system. It does not appear on agent or customer portals.