In today’s competitive business environment, it’s crucial that business operators make effective decisions in a shorter time frame. Mobility solutions help them do that, which is why they are becoming an integral part of the work environment.
Even industries that are typically slow to adopt technologies, such as construction and consumer services, are implementing mobile strategies, according to IDG. In consumer-centric industries such as retail and banking, mobility projects are focused on creating and delivering an exceptional customer experience (CX) to build loyalty and trust. (For more on CX and its relevance in the telecom industry, click here.) Segments with a more operational focus, such as manufacturing, transportation and construction, value the efficiency and productivity gains from mobile solutions.
Indeed, “businesses are moving beyond using mobile devices for basic communications and productivity apps to more advanced, task- and industry-specific apps and workloads,” according to Phil Hochmuth, program director, Enterprise Mobility at IDC.
Most competitive service providers serve SMBs, which primarily use mobility solutions for basic communications. But many SMBs soon will follow enterprises to leverage the technology for more advanced applications. The proliferation of UCaaS among SMBs is priming that pump as business operators become more familiar with various platforms’ mobility functions and features. Moreover, 5G promises data speeds of up to 100 Gbps per second, far outstripping the fastest broadband network speeds used by SMBs and many enterprises, for that matter. When that happens, mobility solutions will become even more compelling for SMBs.
At the same time, IoT is heating up (in the real world, finally), providing enormous opportunity for service providers that strike strategic partnerships with IoT companies, aggregators and other specialists. Getting into the mobility business can prep them to enter the IoT space because the applications predominantly use wireless connectivity to connect sensors and gateways.
For these reasons, some of our clients are working toward expanding their repertoire to include wireless network management, device sourcing and management, mobile TEM and helpdesk solutions.
We think it’s a smart play, and we’re ready to help them in any way we can. Recent enhancements to our TBS system enable clients to integrate new offerings into their workflow up to 6x faster, allowing them to launch, bill and support any new product – including wireless gear, devices and connectivity – in weeks instead of months.
By 2022, IDC projects that SMBs and very small businesses will spend more than $500 billion on mobility solutions. We’re looking forward to getting on that train. How about you?