Our lives have changed a lot in the past few weeks. Most of us are stuck in our home to avoid and halt the spread of COVID-19 as it paralyzes the economy, unleashing what is easily the worst crises since the Great Recession of 2008, if not since the Great Depression. Nevertheless, it’s impressive how … Continue reading “Clients Impress During COVID-19 Outbreak”
Truth-in-billing rules aren’t top of mind for most telecom service providers, especially young and small organizations. But they should be. Overlooking them can invite a complaint and result in an FCC investigation that costs hundreds of thousands and even millions of dollars. Although telecom bills are complex and sometimes confusing, consumers today are more informed … Continue reading “Overlooking Truth-in-Billing Practices Can Be Costly”
The Internet of Things (IoT) is taking off and creating lucrative opportunities for service providers and channel partners in several verticals including healthcare, manufacturing, transportation, energy, and food and beverage, among others. And the really good news is that you don’t need to know much, if anything, about the technology to get involved and start … Continue reading “IoT Complicated But Easier Than You Think”
In today’s competitive business environment, it’s crucial that business operators make effective decisions in a shorter time frame. Mobility solutions help them do that, which is why they are becoming an integral part of the work environment. Even industries that are typically slow to adopt technologies, such as construction and consumer services, are implementing mobile … Continue reading “Are You On the Mobility Train?”
Precision fielded 10 runners at the Seventh Annual 5K Run for Open Hearts at the Mayor’s Fitness Trail in Clarksburg, W. Va. Every year, the race is organized by the Stealey United Methodist Church to raise money for Open Heart Ministries. Precision often comes in force to support local charitable events and this one was … Continue reading “Team Precision Runs 5K Run for Open Hearts”
In recent years we’ve heard a lot about customer experience (CX) being the new marketing battlefield. All the opinions and data reinforce this notion. Gartner surveys, for example, suggest that more than two-thirds of companies compete mostly on the basis of CX today, and the percentage is growing. Indeed, by next year, customer experience will … Continue reading “Is CX the New Battlefield in Telecom?”
Given the nature of their business, telecom service providers generally are more equipped than the average organization when it comes to protecting their critical infrastructure and systems from cyberattacks. It’s a good thing. NETSCOUT’s latest worldwide infrastructure security report found the exploitation of IoT devices and DDoS attack-service innovations are leading to more frequent … Continue reading “Cybersecurity Threats Becoming Increasingly Dangerous for Service Providers”
Over the years, we have had the privilege of working with a range of telecommunications service providers. We’ve seen many succeed and some fail to reach their potential. In the latter case, it’s often because their support systems are not in line with their organizational lifecycle (OLC). The OLC covers the five stages in an … Continue reading “Consider Your Stage in the OLC When Contemplating Support System Needs”
I got started in this business in 1996 when I went to work for Larry Sisler, the owner of Procom, a small but fast growing telecom provider based in West Virginia. At the time, Larry was planning to expand into the long-distance wholesale business and tasked me with creating a wholesale billing platform as well … Continue reading “Inadequate Usage Processing Controls Can Be Costly”
The Advantage by Patrick Lencioni might be the most impressionable work we’ve read and discussed in our quarterly book club at Precision. Lencioni asserts that too many leaders limit their search for advantage to conventional and largely exhausted areas like marketing, strategy and technology. He suggests that there is an untapped gold mine sitting right … Continue reading “Lessons Learned from Reading The Advantage”
