Precision fielded 10 runners at the Seventh Annual 5K Run for Open Hearts at the Mayor’s Fitness Trail in Clarksburg, W. Va. Every year, the race is organized by the Stealey United Methodist Church to raise money for Open Heart Ministries. Precision often comes in force to support local charitable events and this one was … Continue reading “Team Precision Runs 5K Run for Open Hearts”
In recent years we’ve heard a lot about customer experience (CX) being the new marketing battlefield. All the opinions and data reinforce this notion. Gartner surveys, for example, suggest that more than two-thirds of companies compete mostly on the basis of CX today, and the percentage is growing. Indeed, by next year, customer experience will … Continue reading “Is CX the New Battlefield in Telecom?”
Given the nature of their business, telecom service providers generally are more equipped than the average organization when it comes to protecting their critical infrastructure and systems from cyberattacks. It’s a good thing. NETSCOUT’s latest worldwide infrastructure security report found the exploitation of IoT devices and DDoS attack-service innovations are leading to more frequent … Continue reading “Cybersecurity Threats Becoming Increasingly Dangerous for Service Providers”
Over the years, we have had the privilege of working with a range of telecommunications service providers. We’ve seen many succeed and some fail to reach their potential. In the latter case, it’s often because their support systems are not in line with their organizational lifecycle (OLC). The OLC covers the five stages in an … Continue reading “Consider Your Stage in the OLC When Contemplating Support System Needs”
I got started in this business in 1996 when I went to work for Larry Sisler, the owner of Procom, a small but fast growing telecom provider based in West Virginia. At the time, Larry was planning to expand into the long-distance wholesale business and tasked me with creating a wholesale billing platform as well … Continue reading “Inadequate Usage Processing Controls Can Be Costly”
The Advantage by Patrick Lencioni might be the most impressionable work we’ve read and discussed in our quarterly book club at Precision. Lencioni asserts that too many leaders limit their search for advantage to conventional and largely exhausted areas like marketing, strategy and technology. He suggests that there is an untapped gold mine sitting right … Continue reading “Lessons Learned from Reading The Advantage”
Precision has introduced daily call detail record (CDR) packages to assist clients with reporting and quality assurance. For the uninitiated, a CDR contains metadata on a telephone call or other telecommunications transaction. On a phone call, for example, it includes various attributes such as call time, duration, completion status, origination number and destination number, among … Continue reading “Precision Introduces Daily CDR Packages”
We publish new release notes to our help system monthly but have decided to blog about some of the more important ones from time to time. They’re our Greatest Hits, so to speak, and worth highlighting but you should check out all updates on our Release Page. In our September “Breakout” release, we enhanced the … Continue reading “New Release Notes: The Greatest Hits September/October”
There are a variety of available solutions that allow telecom companies to implement more efficient backoffice processes while improving operations.
As customers demand more diverse device and service offerings, telecommunication companies must streamline their internal processes to effectively promote, sell and track revenue.
