Precision Telecom News

  • Precision Announces QuickBooks Integration with Line-Item Exporting Capabilities Many of Precision’s new service-provider clients bill manually from their QuickBooks accounting software. In most scenarios, they’re growing fast and eager to upgrade to an advanced billing solution. There’s just one problem: Very few Software as a Service (SaaS) billing companies offer QuickBooks integration with full line-item exporting capabilities. Instead, they provide summary exports into QuickBooks. With summary exporting, a service provider billing 500 accounts in a bill run, for example, creates a single invoice that represents all the revenue in that billing cycle and exports it as one entry into QuickBooks. Similarly, received payments are grouped together on read more

  • Precision Integrates LiveChat into TBS Last year we rolled out a LiveChat feature so clients could easily connect with our Client Solutions Team to get help in real time.  It has been a huge hit.  Clients increasingly use the feature to get fast responses to questions and how to’s.  For many, LiveChat has become the preferred method of communicating with Precision personnel. We are excited to announce that we’ve integrated LiveChat into our TBS Customer and Agent Portals so clients can offer this support channel to their customers and channel partners. There are three LiveChat subscription plans to choose from based on your desired read more

  • One Payment Processor to Rule Them All

    To serve the needs of clients, we have integrated our Telecommunications BackOffice Solution (TBS) with 18 payment processors over the years. Payment processing is a commodity, and the industry’s salespeople are aggressive. We’ve seen many quotes promising savings that don’t materialize. We’ve dealt with API integrations that aren’t stable, are difficult to use and offer limited functionality. And support levels are generally fair to poor. Recently, however, we started doing business with one payment processing vendor (who shall remain anonymous in this public notice) that truly impressed us. The company’s platform, services, support and pricing are a cut above in read more

  • New Release Notes: The Greatest Hits from April and May

    Occasionally we highlight some of the more important updates to our Telecommunications BackOffice System (TBS). They’re our Greatest Hits, so to speak, and worth a mention here. Streamlined eBill Resend Capability Our clients now can easily resend a billing email to a customer. Prior to our April update, the process was more time-consuming and therefore a trouble point for clients whose customers’ spam software sometimes capture ebills. Clients would have to log into TBS, find the account, download the invoice, compose a new email and attach the invoice again. Now clients can simply lookup the account and resend the original read more

  • Precision Enhances Custom Links Functionality

    Update makes it easier to integrate TBS with provisioning and other systems developed and maintained by clients Precision has enhanced its Telecommunications BackOffice Solution (TBS), a comprehensive cloud-based platform that helps service providers streamline and automate operations, to give clients the ability to more easily integrate it into their custom provisioning and other systems without having to engage Precision’s development team. Prior to the update, service provider clients could add “Custom Links” to the TBS Menu and/or Site Footer. This feature can be used to link to any external urls (web pages) such as terms and conditions, client-specific help documentation, read more

  • Precision Taps Kevin Hall as PM, Will Continue Hiring to Support Rapid Growth

    Precision, a leading cloud-based billing, CRM and operations management solutions provider for technology organizations, has added Kevin Hall to its team of project managers. The company is hiring aggressively to support new and existing clients, and has several job openings. Hall is a Marine Corps veteran with many years of experience supporting client implementations, managing quality assurance testing, and providing critical software support for public safety applications and modules used by local and multi-jurisdictional law enforcement organizations. Prior to joining Precision, Hall was a manager for the Texas Department of State Health Services, where he implemented meaningful process improvements for read more

  • Precision Introduces Letter Printing and Mailing Services

    Precision has introduced a letter printing and mailing service that automates the process of sending letters to customers so clients don’t  have to compose, print, stuff and mail them manually. TBS can be configured to support multiple letter types that can be delivered to accounts precipitously or on a scheduled basis. Common applications include: Welcome letter After-service-call letter Change-of-service letter Failed credit letter Letter templates are branded and predefined but also support replaceable field values, adding flexibility to the automated process. Letters are color-printed on a standard paper stock, folded and inserted into a #10 double-window envelope and delivered to read more

  • Precision Introduces Live Chat Feature in TBS

    In our latest effort to improve the client experience, we have rolled out a new chat feature in our TBS system. Precision’s support personnel frequently interact with clients over the phone and via our support system. This additional channel of communication was launched to assist clients who need a quick answer or clarification as they are working inside of TBS. “We noticed how significant multitasking can be in support scenarios so we rolled out this solution to help our clients resolve minor issues rapidly,” explains Stephanie Smith, VP of Client Solutions for Precision. “We value our clients immensely and think read more

  • Precision Enhances TBS with New Interface, Features

    Precision Telecom Technologies has developed a new interface and features for its flagship Telecommunications BackOffice Solution (TBS) platform to help communications service provider clients on several fronts. The enhancements add customization features, improve inventory capabilities, offer advanced reporting and analytics, and give clients the ability to integrate new offerings into their workflow up to 6x faster, allowing them to launch, bill and support any new wireline, wireless, data, cloud or video product in weeks instead of months. “Our clients continually expand and add new products so we have spent a lot of time and energy looking into how we can read more

  • Precision’s McCauley Earns MS in Business Data Analytics

    Intends to leverage what he learned in the program to help clients discover growth opportunities and avenues for increasing revenue. With the importance of data in the business world today, as well as the critical role it will play in business going forward, Kyle McCauley, a Customer Solutions Expert (CSE) at Precision, recently returned to school and earned a Master’s of Science in Business Data Analytics from West Virginia University. WVU’s MS-BUDA program focuses on data mining, statistical analytics, data visualization and algorithmic-based machine learning, and also trains participants on communicating related findings to support business decisions and strategies. “While read more