At Precision, we strive to provide the best client support possible. Our motto "We succeed when you succeed" is at the core of our constant engagement and drive for improvement with each client.
Client Solutions Team
Precision’s Customer Solutions Team is responsible for day to day operations and client support. Every client has a dedicated Customer Solutions Expert (CSE) to help manage projects and meet your operational goals. Their primary responsibilities are twofold.
First, they ensure that clients know how to use the system, help with any issues, and make sure all processing occurs as expected. These experts will help define and implement business processes to improve workflow, support data conversions, manage system customization, and will become an integral part of your team.
Second, this team provides high-quality Project Management to help onboard new clients and manage all client-driven projects including system migrations, integrations, and any customized development.
Precision’s Software Engineering group is comprised of very talented software engineers/developers that have been in the telecommunications industry for many years. We practice agile development and typically release new features and functionality every 4 weeks. This team is responsible for constant improvements to our platform as well as providing system integration/customization as driven by our client's business needs.
Sr. Software Engineer
Our Network Operations group is tasked with ensuring that our data center is up 24x7, providing after hours support, ensuring backup and disaster recovery processes are in place, and generally keeping all systems running at peak performance.