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| In the service based industry of telecommunications, customer
relationships are the foundation for continual success. A proficient system
will enhance customer loyalty and retention, by adapting to their needs.
Information is usually the basis for concern: is there enough, is it easy to
access and is it presented in such a way that users can confidently maneuver
their way through it?
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| PreciseCRM has an abundance of readily available information
that can be quickly accessed to help support all the processes that will keep a
Telecommunications Provider one step ahead of the rest. The customer
portal is a unique feature of Precise CRM that makes it simple for a customer
to pay their bills or check their current status. Web Tools for self-help
also reduce the time a company is otherwise forced to spend dealing with issues
that can be easily resolved. Because of this, our clients can deliver the most
complete customer service possible.
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Some Key Features of PreciseCRM:
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Instantly Access the Customer's Complete History
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Single Integrated Customer View
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Service Orders & Trouble Ticketing
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Respond Quickly to Customer Inquiries
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Comments and Reminders
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Attach comments to Customers, Orders, Products or Trouble Tickets
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Create alerts by setting reminder dates on comments
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Reminders pop up every time you log on
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Set a reminder for yourself or any other system user
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