Precision Telecom Technologies Announces New Client - Digital Connections
April 4, 2006 – Fairmont, West Virginia. Back office solutions provider, Precision Telecom Technologies is expanding its client base with Digital Connections, a regional provider of telecommunications services based in Morgantown, W Va.
Digital Connections (DCI) chose Precision’s comprehensive suite of solutions– Precise CRM, Precise Bill, Precise Channel, and Precise Orders – to update and automate its system and processes. DCI is now able to reach its business and residential customers with greater speed and accuracy.
“With the amount of competition we’re up against, it is increasingly important that we enhance our customer’s experience. Each customer is now able to view and pay their invoices online. This has significant impact regarding their satisfaction with our service. Precision has designed online management tools that are easy to use. These tools simplify provisioning, customer service and the billing process by providing a focused approach that eliminates unnecessary, time consuming work. In addition, the system also enables us to efficiently integrate operations with our MetaSwitch – Next Generation Class 5 Switch.” said Tim Wotring, General Manager of DCI.
Precision’s web based applications are designed to drive a company’s growth and give real-time, integrated access that is secure and reliable. Digital Connections has utilized this to empower its organization and increase workflow capabilities, while reducing costs. The multi-location access of these applications has benefited DCI by allowing the company to manage, track and resolve issues from any data center.
“We want to redefine the way companies help their customers. Digital Connections needed a comprehensive solution that facilitated all of their voice and data services and centralized their information from various systems. By consolidating this information and giving them a flexible solution, we’ve been able to give them a real competitive advantage,” Scott Trefz, President of Precision Telecom Technologies.
Precision Telecom Technologies (PTT) is a Telecommunications Software Company that provides leading-edge, cost-effective back office solutions to the Telecommunications industry. The company is located at the West Virginia High Tech Consortium Foundation in Fairmont, West Virginia. PTT offers expertise to telecommunications providers in four foundational areas –1) Order/Workflow Management, 2) Customer Billing, 3) Customer Relationship Management, and 4) Distribution Channel Support. The PTT core infrastructure helps telecom businesses support increased business volumes, serve and focus on the end user, better support and integrate with distribution channels, and reduce the overall technology costs of the organization. With its expertise, exceptional resources, flexible solutions, and personalized support, PTT provides unmatched value to their clients. For more information, visit www.PrecisionTele.Com .
Media Contact: Scott Trefz, President, 304-333-2213, Scott@PrecisionTele.com
Digital Connections Based out of Morgantown, West Virginia, Digital Connections is a regional communications provider that has been offering a wide array of voice and data services to residential and business clientele, since 1994. With over 58 years of combined telecommunications experience, the co-founders have skillfully integrated “old-fashioned” customer service with leading edge telecommunication products. Both founders were considered West Virginia’s pioneers of the telecommunications industry in the 70’s, 80’s, & 90’s and are continuing their pioneering ways straight through the new millennium. With a solid telecom foundation, Digital Connections is committed to offering products with only the highest level of quality and supporting each product with unmatched customer service. For more information, visit www.digitalconnections.net
Media Contact: Tim Wotring, General Manager, 888-303-6190, timw@digitalconnections.net